SmallBizGenius Analysis
Perfectlensworld is an online retailer specializing in contact lenses, offering a convenient and often more affordable alternative to traditional eye care providers. Customers generally praise the company's competitive pricing, ease of ordering, and fast shipping, though some report issues with customer service responsiveness and occasional shipping delays.
Category Breakdown
Scores based on analysis of 284 recent reviews
Pricing & Value
8.5/10Customers consistently praise Perfectlensworld's competitive pricing, often stating that it's significantly cheaper than other retailers or eye doctors. Many reviewers mention saving money by ordering from Perfectlensworld, especially since they don't always need a current prescription.
42 reviews mention thisShipping & Delivery
7.8/10Many reviewers are happy with the fast shipping and delivery times, with some receiving their orders within a week. However, some customers report occasional delays, particularly with international shipping or due to postal service issues.
35 reviews mention thisEase of Ordering
8.2/10Customers find the website user-friendly and the ordering process simple and straightforward. Many appreciate the ability to easily reorder past prescriptions and the convenience of not always needing a current prescription.
28 reviews mention thisCustomer Service
6.5/10While some reviewers praise the helpfulness of customer service representatives, others report difficulties getting in touch with customer service or receiving timely responses. Some customers express frustration with return policies and associated shipping costs.
18 reviews mention thisPros & Cons
What Customers Love
"Very affordable prices on contact lenses. Probably the best prices of any company."
"Contacts arrived within a week of purchase, good price, fast shipping, was the correct lenses."
"Website was easy to utilize and navigate. The discount code was efficient and supportive."
"I've been ordering from PerfectlensWorld for years & the best thing about it to me is the user friendlyness! It's so easy to order your lenses,it saves all of your orders so you can easily reorder & s..."
"The best part is I don’t have to have a current prescription, my vision hasn’t changed and it is so expensive to get a new exam just for the same script!"
Common Complaints
"Couldn't get in contact with customer service: While the contacts themselves arrived quickly and in good condition, I need to make a return. I filled out the form and haven't heard back in about a month."
"Shipping to Hawaii took a little over a month to arrive after receiving confirmation. Maybe give an option to charge more for quicker shipping."
"Took 7weeks to receive contacts and I also got a bill to pay on delivery."
"I'm extremely disappointed with this company. I had to return a box of contact lenses, which I never opened or used, and they expected me to pay $25 for the return shipping."
"The box only come with one pair of contacts and they were expensive and the shipping was expensive"
Common Questions About Perfectlensworld
Answers derived from customer review patterns
Is Perfectlensworld legit and trustworthy?
Based on the reviews, Perfectlensworld is generally considered a legitimate online retailer of contact lenses. Many customers report receiving authentic products in a timely manner and at competitive prices. However, some reviewers have experienced issues with customer service responsiveness and shipping delays, so it's important to be aware of these potential drawbacks. Overall, the majority of customers seem satisfied with their purchases from Perfectlensworld.
Based on 45 reviewsDoes Perfectlensworld have good customer service?
Customer service experiences with Perfectlensworld appear to be mixed. While some customers praise the helpfulness and responsiveness of customer service representatives, others report difficulties getting in touch with the company or receiving timely assistance. Issues with returns and order discrepancies are also mentioned in some reviews. Therefore, while some customers have positive experiences, others may encounter challenges with Perfectlensworld's customer service.
Based on 18 reviewsIs Perfectlensworld worth it for small business?
For small businesses looking to provide affordable contact lens options for their employees, Perfectlensworld can be a viable solution. The company's competitive pricing and convenient ordering process make it an attractive alternative to traditional retailers. However, small business owners should be aware of the potential for occasional shipping delays and customer service issues. Weighing the cost savings against the potential for these challenges is crucial when deciding whether Perfectlensworld is the right choice.
Based on 10 reviewsWhat is Perfectlensworld's return policy like?
The reviews suggest that Perfectlensworld's return policy can be problematic for some customers. Several reviewers mention having to pay for return shipping, even for unopened or unused products. This can be a significant deterrent for customers who are not satisfied with their purchase or need to exchange lenses. Therefore, it's important to carefully review Perfectlensworld's return policy before placing an order.
Based on 5 reviewsDoes Perfectlensworld require a prescription?
One of the frequently mentioned aspects of Perfectlensworld is the ability to order contact lenses without a current prescription. Many customers appreciate this convenience, especially if their vision hasn't changed and they don't want to pay for a new eye exam. However, it's important to note that ordering lenses without a valid prescription may not be suitable for everyone, and regular eye exams are crucial for maintaining eye health.
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